FAQ

We understand that you're excited to receive your order, and we're here to assist you every step of the way. To provide you with the information you need, we have put together a shipping guide that will help answer your questions. Additionally, you can track your order by using the tracking number provided. If you haven't received your tracking number within 4-6 days of placing your order, please contact our support team, and we'll gladly assist you.

Order Changes and Cancellations We understand that circumstances may change, and you might need to make modifications to your order. If you need to make any changes or cancel your order, please reach out to us within 24 hours of placing your order. However, please note that once an order has been shipped, we are unable to cancel it. For more details on cancellations and our refund policy, please refer to our full refund policy, which can be found on our website.

Handling Damaged Items We take great care in packaging your items to ensure they arrive in pristine condition. However, despite our best efforts, there may be rare instances where a product arrives damaged due to mishandling by the mail service. If this unfortunate situation occurs, please reach out to our support team with your order number and a picture of the damaged product. Once we receive this information, we will promptly send you a replacement free of charge. Your satisfaction is our top priority, and we want to ensure you receive your products in perfect condition.

Customs and Tax Charges Please be aware that customs and tax charges may apply to your order, and it is the customer's responsibility to handle these charges. We kindly ask that you familiarize yourself with your local customs regulations to avoid any unexpected fees upon delivery.

We're Here to Help If you have any further questions or concerns that haven't been addressed, we're here to assist you. Please feel free to reach out to us, and we will strive to respond to your inquiry within 1-2 business days. Your satisfaction and confidence in our service are of utmost importance to us, and we are committed to providing you with the support you need.

Thank you for choosing uhaircare, and we can't wait for you to enjoy your extraordinary products!